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We don’t just set up Zendesk—we help you choose the right plan, seats, and add-ons based on your actual needs.
Zendesk Standard CX Implementation Packages
Experience a seamless transition to Zendesk supported by our comprehensive implementation packages with collaborative configuration and training sessions.
Starter
Intuitive ticketing environment
Email connection & authentication
Routing
Automations & Triggers
Pre-defined response configuration
Essential
Intuitive ticketing environment
Email connection & authentication
Workflow rules (triggers, automations, routing)
Pre-defined response configuration
Customer satisfaction survey (CSAT)
Tools for internal collaboration (Light agents)
Branded Help Center
Multi-brand configuration
Professional
Unified agent workspace
Email connection & authentication
Workflow rules (triggers, automations, routing)
Pre-defined response configuration
Customer satisfaction survey (CSAT)
Tools for internal collaboration (Light Agents & Side conversations)
Branded Help Center
Messaging / Chat
Social media integrations
Al-powered chatbot
Voice / Call Center
Multi-brand configuration
Enterprise
Unified agent workspace
Email connection & authentication
Workflow rules (triggers, automations, routing, CSAT)
Pre-defined response configuration
Tools for internal collaboration (Light Agents & Side conversations)
Branded Help Center
Customer portal
Messaging / Chat
Social media integrations
Al-powered chatbot
Voice / Call Center
Multilingual configuration
Ehanced customer overview (Essential cards)
Multi-brand configuration
Starter
Intuitive ticketing environment
Email connection & authentication
Routing
Automations & Triggers
Pre-defined response configuration
Essential
Intuitive ticketing environment
Email connection & authentication
Workflow rules (triggers, automations, routing)
Pre-defined response configuration
Customer satisfaction survey (CSAT)
Tools for internal collaboration (Light agents)
Branded Help Center
Multi-brand configuration
Professional
Unified agent workspace
Email connection & authentication
Workflow rules (triggers, automations, routing)
Pre-defined response configuration
Customer satisfaction survey (CSAT)
Tools for internal collaboration (Light Agents & Side conversations)
Branded Help Center
Messaging / Chat
Social media integrations
Al-powered chatbot
Voice / Call Center
Multi-brand configuration
Enterprise
Unified agent workspace
Email connection & authentication
Workflow rules (triggers, automations, routing, CSAT)
Pre-defined response configuration
Tools for internal collaboration (Light Agents & Side conversations)
Branded Help Center
Customer portal
Messaging / Chat
Social media integrations
Al-powered chatbot
Voice / Call Center
Multilingual configuration
Ehanced customer overview (Essential cards)
Multi-brand configuration
Zendesk Optimization packages
Whether you’re upgrading, integrating new tools, or refining workflows, our Zendesk Optimization Package provides the expert support you need to improve your service.
How It Works?
We audit and learn your current process
Re-design workflows to better meet your needs
Re-configure Zendesk
Train your team
Maximize the value of you Zendesk investment.
Zendesk Admin Assist Service
With our Zendesk Admin Assist Service, you gain access to CX experts.
What Is Included?
Proactive recommendations and continuous maintenance aligned with Zendesk updates and new features
User role and agent access management
Maintenance of connected integrations
Support for leads to help answer questions and guide platform use
Well-suited for Businesses seeking to have access to continous professional service.
Help Center Theme Development
Build a help center that helps your customers to find answers independently.
What Can Be Included?
Design and Setup of a public Branded Help Center or internal knowledge base
Search Optimization for Quick Answers
Forms for Ticket Submission
Customer Portal
Help Centers we build
Explore Reports Development
Transform your data into actionable insights.
What Can Be Included?
Custom report creation and dashboard setup
Recommendations on optimizing data for actionable insights
Training for your team to easily generate and interpret reports