Satisfied clients from all over the world
Successful projects on Upwork
Years of experience with Zendesk
Experience a seamless transition to Zendesk supported by our comprehensive CX implementation packages with collaborative configuration, training sessions and post-implementation support.
A customized ticketing system can be designed to meet your unique business requirements to streamline your CX, internal task management and integrations.
With our Zendesk Admin Assist Package, you gain access to CX experts without the burden of a full-time hire.
It's for existing CX operations in Zendesk which requires an assessment of the current workflow. It provides enhancement for the new features or improved workflow to elevate your existing CX operations.
Transform your data into actionable insights with customized reports designed to meet your business needs.
Empower your customers to find answers independently in a customized Help Center.
During the discovery sessions we aim to gain insights into the customer's specific problems or goals.
We aim to understand your business needs in order to identify and prioritize the functionalities and features necessary for your project.
Working closely with your team we customize workflows and integrate essential automations to ensure your system is tailored to your business needs.
By conducting testing and listening to your feedback we make necessary adjustments to refine the functionalities.
Through comprehensive training sessions and hands-on support, we ensure your staff can confidently navigate the solution to its full potential.
We provide 1 week assistance to ensure the continued success and smooth operation of your solution. We also offer additional support if needed for a long term cooperation.
Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.
I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!
Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.
Tad
CEO at Vegg Print
Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.
We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.
Truly a Zendesk experts. We highly recommend their services.
Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.
Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.
I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!
Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.
Tad
CEO at Vegg Print
Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.
We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.
Truly a Zendesk experts. We highly recommend their services.
Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.
We are focused on delivering outcomes that truly matter to you, ensuring tailored and intuitive solutions for your business needs.
Our aim is to work hand-in-hand with clients to achieve their goals.
We are committed to providing consistent, dependable solutions you can trust, backed by professional and credible service.
We employ a robust data protection policy. We uphold strict confidentiality standards and offer the option to sign a Non-Disclosure Agreement (NDA) for added assurance.
Yes, we define contracts for all engagements, detailing requirements and terms. Both parties must sign for mutual agreement.
Yes, we can have a few discovery calls and define your needs with the quote for your evaluation. This is covered by one of our service Custom Ticketing System.
We do offer a variety of channels, such as project management boards built on our site, email, Slack, meetings, and video screen recordings.
We do accept bank transfers and Wise payments.
For projects over 5000, we divide it into separate milestones with their respective quotes. We request payment only upon compilation of the milestone.
Pricing is defined for Zendesk account size between 1-30 seats (Zendesk members). Larger accounts usually require additional configuration, therefore, pricing might differ. For such cases, the scope is redefined, and a quote can be provided for a customer for approval.
I'm here to help you understand your CX needs and provide you with expert guidance.
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